Contact
Get in Touch.
We are a small operation. Messages are triaged during laboratory business hours in Mountain Time and routed by account email or Batch ID.
Laboratory Email
hello@cynicandspore.comInclude your account email or Batch ID in the subject line for faster routing. Response targets are listed below by request type.
Response SLA
Platform Support
Target: 24 hrs
Batch Data & Certificates
Target: 24 hrs
Billing & Subscription
Target: 48 hrs
General Cultivation Questions
Best effort
Requests are processed during laboratory business hours (Mountain Time).
Escalation Path
If you have not received a response after the target window, reply to your original email with "ESCALATION" in the subject and include your account email or Batch ID. This keeps the full thread attached for faster audit.