Assurance Policy
Sterility Guarantee.
This guarantee applies to sterile cultivation media purchased directly from Cynic & Spore Labs for local pickup.
No bag exits the facility without a post-cycle hold window designed to surface latent bloom risk. Hold assumptions are mapped in the Sterilization Hold Calculator so customers can review the same planning framework. If custody criteria are met and a verified failure occurs within 30 days of arrival, a replacement batch is issued.
Coverage Applies When
- ✓Contamination is reported within 30 calendar days of carrier-delivered date.
- ✓Original custody controls are preserved (seal intact on arrival and documented handoff).
- ✓Evidence package is complete and links the failure to a single batch ID.
Coverage Does Not Apply When
- ✗Container was opened, punctured, or transferred before documentation was captured.
- ✗Storage conditions exceeded labeled handling limits after delivery.
- ✗Evidence cannot be tied to the shipped batch ID.
Evidence Requirements
- ✓Manifest Card with visible batch ID and intact wax-seal state
- ✓High-resolution image of contamination evidence
- ✓Photo of package condition on arrival if transport damage is suspected
Claim Processing SLA
- ·Claims intake SLA: acknowledgement target within 1 business day.
- ·Evidence review SLA: decision target within 3 business days after complete evidence submission.
- ·Remedy fulfillment SLA: approved replacements ship in the next qualified release window for the affected SKU.
Remedy scope is replacement of verified affected units. This policy does not create a guarantee of downstream cultivation yield.